We offer customisation services for our handmade press-on nails, perfect for any occasion—whether it’s a wedding 💍, a vacation ✈️, or any special event! 🌸

To place a custom order, simply follow these steps:
1. Submit a deposit: We require a 10 AUD deposit to start the process as a guarantee. This deposit helps us value and dedicate our designer's time to create the perfect design for you. 💖

2.Share your requirements: Let us know your specific design, shape, or size preferences, especially if it's for a special event like your wedding or a trip! 💅

3.Wait for our designer’s contact: Our designer will reach out within 2 business days to discuss the details with you. ✨

The final price for your custom design will be confirmed by the designer. Once your custom order is placed, we’ll refund the 10 AUD deposit.

We’re excited to help make your special occasion even more memorable! 💖

The shipping time for customisation orders depends on the quantity, nail shape, and design style you choose. 💅

Typically, your custom order will be shipped within 7 to 28 business days. ✨

We’ll keep you updated throughout the process, and if you have any questions or special requests, feel free to reach out! 💌

Our adorable handmade doll outfits 🧸👗 are lovingly crafted just for your little Labubu! 💖

We aim to process your order as quickly as possible — 80% of orders ship within 5 business days ⏰.

However, for some special designs (around 20%) 🌟, it may take up to 7 business days.

Since each outfit is freshly handmade with care and precision ✨, we truly appreciate your patience while we make sure every stitch is perfect and your doll looks its cutest! 🥰

We’re so sorry if your order hasn’t arrived on time! 💌 First, please double-check your tracking information 📦 to see if there are any updates or delays. If there’s no information or if the package is taking longer than expected, don’t worry! 😊

You can reach out to us at Support@kakakoostudio.com, and we’ll be happy to investigate and help you out. We want to make sure you get your gorgeous handmade nails as soon as possible! 💅💕

Thank you for your patience and understanding! 🌸

We want you to love your handmade press-on nails, but if for any reason you’re not completely happy, you can return your order within 30 calendar days from the date of receipt. 💖 Please note that the return shipping cost will be at your expense.

To start the return process, simply contact us at Support@kakakoostudio.com 📧, and we’ll guide you through the next steps.

Thank you for understanding! 🌸

If you’d like to exchange your handmade press-on nails for a different style or size, no worries! 💅 You can request an exchange within 30 calendar days from the date you received your order. 🌟 Just keep in mind that the return shipping cost will be at your expense.

To start the exchange process, simply email us at Support@kakakoostudio.com 📧. Please let us know the details of the exchange, including the specific style or size you’d like, and if it’s a special size request, do share that as well so we can better assist you. 💖

Thank you for your understanding and support! 🌸

Yes, absolutely! 💖 If 2–3 pieces of your press-on nails are damaged or lost, we’re happy to offer a free replacement service. ✨ Just send us a message and let us know what happened!

Please note that while the replacement nails are free, shipping costs will be at your expense. 💌

We’re here to make sure you stay cute and confident with your nails! 💅💕

We love meeting our customers in person! 💖 Our pop-up stalls are held at various markets in Sydney, Melbourne, and Brisbane. 🌸 We usually announce the exact locations and dates on our website two weeks in advance.

As a special thank you to our loyal customers, we also offer exclusive discounts and gifts at these events! 🎁✨

We’re excited to offer worldwide shipping! 🌍 Currently, we can ship to most countries around the globe. ✨

We also have studios in Sydney, Australia, and Paris, France, which helps us support our global shipping capabilities. 💖

If you’re unsure whether we deliver to your location, feel free to reach out to us, and we’ll be happy to help! 💌

Yes, we love supporting our hardworking community! 💖 If you’re a teacher, student, nurse, or other special professional, we’re happy to offer you an extra 20% off your order! ✨

Simply email us at Support@kakakoostudio.com with your proof of profession, and we’ll get you sorted with your discount. 💌